Retail Programs
Managing a retail operation has never been more challenging! 
Whether you are a store manager or oversee an entire retail division you need to:
- Manage employees
- Hire the right people
- Deal with demanding customers
- Handle customer complaints
- Compete against ruthless competitors
Not to mention the ongoing challenge of reaching your sales targets and managing ever-shrinking profit margins.
"Selling Without Fear is by far the most comprehensive sales training program in which we have participated. In the first year of applying this information we increased sales of our premium line of products by 28.9% and our overall sales by 19.5%! The GUEST model is now an integral component of our sales cycle, allowing us to meet the specific and growing needs of our wine consumer."
Alison Zalepa, Estate Manager, Hillebrand Estates Winery
We offer a variety of programs that can help you:
- Improve customer loyalty
- Sell more high-margin products such as extended warranties and accessories
- Improve the overall performance of your staff and managers
- Reduce employee turnover
- Keep your team motivated and engaged
If you want to increase your sales, improve customer loyalty, or reduce employee turnover, . We can help you implement a program that will help you get the results you deserve.
Here is a partial list of some of the retailers we have worked with:
- Staples
- Home Hardware
- Roger’s Video
- The Sony Stores
- 2001 Audio Visual
- Nutrition House
- Calendar Club
- Hillebrand & Peller Estates Wineries
- George’s Marine
“Kelley did an outstanding job of imparting sales training skills to the 280 Store Managers who attended the two conferences. Kelley has a very effective style of teaching…a style which puts people at ease and at the same time, encourages active participation. I can strongly recommend Kelley to other organizations that are involved in customer sales.”
Chuck van der Lee, President, Rogers Video
Our programs are tailored to ensure that you get tangible results. to discuss how we can help.
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